Refund Policy

Thank you for shopping at Avaranche. If you are not entirely satisfied with your purchase, we’re here to help!

RETURNS & EXCHANGES

You have 30 calendar days to return any full retail priced purchases from the date you received it. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, please note that the following must be met:

• Your item must be unused and in the same condition that you received it (belts in Style Boxes must not be cut).
• Your item must be in its original packaging.
• Your item needs to have the receipt or proof of purchase – the email you received from us after placing your order (containing all order details including the order number) will serve as your proof. Please forward this onto to us including your additional notes to raise a return/exchange request.

SHIPPING

You will be responsible for paying for your own shipping costs for returning any unwanted item(s). Shipping costs are non-refundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Please await instructions from us before returning your item for a return or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For exchanges, you will be sent an invoice for the shipping charges. Once we have received the payment for this we will dispatch your item and email you any relevant tracking details.

REFUNDS

A refund will only be eligible in the following situations (other than the reasons listed above):

• You received the wrong order (i.e. wrong style/size/colour or wrong item completely). You will be eligible for either a full refund (including shipping charges) or an exchange for the correct item. We will provide you with instructions on what to do with the incorrect item you received.
• All incorrect items received must be reported within 30 days of purchase. We cannot offer a refund/exchange after this time.

We will be happy to deal with any errors we have made during our shipping process but please note that we are not able to offer any refunds for situations out of our control i.e. incorrect shipping address given by customer at the time of purchase. In such situations, we will wait until your package has been returned to us by the delivering agent. We will then send you an invoice for shipping charges for the re-delivery and await payment before we send it out again.

We ask that you take time to ensure all information given is accurate to avoid delays and inconveniences.

ITEMS DAMAGED IN TRANSIT

Please follow this process if you received a damaged item:

• Please take clear photos of both the packaging you received and the damaged item and email these to info@avaranche.com along with your order details. Please make sure to include your full name, address and order number. It may be easier to forward your order confirmation email from us, attach the photos and add your additional notes regarding the damage.
• We will review your claim and if approved, you will be given the option for a full refund or a replacement free of charge. You will be entitled to what you paid for the item and the shipping charge only.
• Refunds will be received within a certain amount of days, depending on your card issuer’s policies.
• If you opt for a replacement, we will email you all relevant details including tracking details if applicable.
• We will require the damaged product back before a refund/replacement is issued and we will work with you to arrange the collection of the return.

ITEMS LOST IN TRANSIT

Please follow this process if it has been more than 30 days and you have still not received your order or if the tracking details suggest the item is lost:

• Forward your order confirmation email/dispatch confirmation email from us with a request to look into where the delivery is.
• Once your request has been received, we will begin investigating the location of your package and we will do the best we can to get it to you as soon as possible. Please understand that delays are possible in some situations and at certain times of the year, details of such will be given as soon as we are made aware.
• If all searches and investigations come back negative, we will begin your claim for loss promptly and you will be refunded in full or sent a replacement free of charge. You will be entitled to what you paid for the item and the shipping charge only.
• Refunds will be received within a certain amount of days, depending on your card issuer’s policies.
• If we send a replacement, we will email you all relevant details including tracking details if applicable.

LATE OR MISSING REFUNDS (if applicable)

Refunds usually take just a few days to appear in your bank account but it may take longer in some cases. If it has been over 7 days and you have not yet received your refund then first please check with your bank as there may be a processing time.

If you have done this and you still have not received your refund, please contact us at info@avaranche.com.

CONTACT US

If you have any questions on how to return your item to us, please contact us at info@avaranche.com.